Conflict Resolution in the Workplace online training
No VAT
No VAT
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.
‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’
Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.
Duration 45 mins*
Approved by CPD, Institute of Hospitality & IIRSM
CPD Units: 2
Module
Module Name
Pass % Required
1
2
3
4
5
6
The Causes and Symptoms of Conflict at Work
Resolving Conflict
The Five Conflict Modes
Using the Modes
Assertiveness
Making Positive Outcomes
70%
70%
70%
70%
70%
70%
Modules
Module 1 – The Causes and Symptoms of Conflict at Work – Pass rate 70%
Module 2 – Resolving Conflict – Pass rate 70%
Module 3 – The Five Conflict Modes – Pass rate 70%
Module 4 – Using the Modes – Pass rate 70%
Module 5 – Assertiveness – Pass rate 70%
Module 6 – Making Positive Outcomes – Pass rate 70%
When will I get my certificate?
Once you have successfully passed our course you will be able to download and print your certificate immediately.
I’m a business owner, do you do bulk buys?
Yes we do, please click here to read more about our bulk buys and corporate subscription packages.
Screenshots from our Online Training courses (click to enlarge)
Other courses within the Mental Health & Social Care series:
*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions
